About
Casino Heroes has a team of designers that are experienced and well-versed in both casino games and adventure games. They are always doing new things and coming up with new ideas to help ensure that the adventure itself doesn’t get boring. They work together to bring the best possible experience, while trying to figure out unique ideas. The great thing is that they have pretty much free roam because no other casino is currently doing anything like this. This means that they are pretty much setting the bar and making a fun place for people who might not otherwise enjoy the experience. They are making a world where people who like adventure and slots can come together and have a great time!
When You Visit
When you first get onto the website, you’ll see that it has a lot of bright colors and graphics that really go well together. The background is primarily navy and white. On the top bar next to the website name, it has the following options: Map, Play, Islands, Treasures, Promotions, Username, Password, Login, and Sign Up. Below that on the left hand side, it shows who the most recent bigger winner is and how much they won. The next thing you’ll probably notice is that there is a graphic of the gaming world. It also shows some of the characters you can choose to play with. There are quite a few different characters to choose from. Some of these characters are: Gandalf the Wizard, Samuraia the Samurai, Fanta the Elf, Backis the Knight, Indy the Cowboy, Dwalin the Dwarf, Yuikonna the Ice Queen, Robinio the Archer, Kunoichi the Ninja, and Alexa the Witch. Each of these will make your quests and gaming a different experience!
All of the different areas have very thorough information so you know everything you need to. This is great because some online casinos don’t go into much detail and it can sometimes leave you wondering what to do or what the point of that particular area is. This can be frustrating and annoying!
Bonus & Promotions
While the promotions on this website change quite a bit, there are currently 3 that are happening right now. Keep in mind, since it changes so much, the promotions that are going on right now might not be going on next week. All of these are designed to give the player a more enjoyable and reward experience!
The first one that is going on right now is the Welcome Offer. You can choose between free spins or bonuses. This is rewarded through 2 deposits. If you just chose the spins, then you would get 600 free spins. If you choose the spins and bonuses then you’ll get £400 in bonuses and 200 free spins. One thing to remember is that while this offer is usually always available, the exact bonuses might be different.
Next is the Ruby Store Sale. This promotion makes it so you can buy spins in the store at a 10% discount. This means you won’t be paying full price for them.
The third and final promotion is Double Speed. This can make you get more rubies because it makes your character move 2x faster than normal. This means you’ll cover double the ground than normal.
Keep in mind, there are also other sales and competitions that will happen every so often. You’ll be able to know when these are going on by going to the promotions page.
in the Mobile
In addition to being able to play Casino Heroes on pc, you can also play it on mobile. The way it’s designed makes it so it looks the same across all devices. This means you’ll get the same experience regardless of whether you’re playing on your phone or your tablet. Another great thing about the mobile experience of this game is that you won’t lose all your progress. All you have to do is make sure you login to your account on your device and you’ll start exactly where you left off. This means you won’t have to redo everything every time you decide you want to play on a different device.
Games
Since the website is pretty much one big adventure, there are 3 different areas where you can play. These are: Treasure Island, Rock of Riches, and Mythical Mountains. On Treasure Island, the goal is to get the crown back from Betser the dragon. On Rock of Riches, you have to defeat Unibetser, the mean and nasty boss. Finally, on Mythical Mountains, you have to break a curse so you can get the holy grail! Each of these areas has multiple different steps and you have to play in order to move up. We’ll look at some of the games offered next.
Slots
- House of Doom
- Moon Princess
- Lady of Fortune
- Pimped
- Jungle Spirit: Call of the Wild
Jackpot Games
- Royal Masquerade
- Ozwin’s Jackpots
- Matsuri
- Arabian Nights
- Enchanted Crystals
Roulette
- Roulette 1-500
- English Roulette
- French Roulette
- European Roulette
- European Roulette with Track
Blackjack
- Pontoon
- Blackjack Multi Hand
- Blackjack Party
- Double Xposure
- Blackjack Professional Series
Table Games
- Casino Hold ‘Em
- Mahjong Exchange
- Money Wheel
- Baccarat
- Red Dog
Video Poker
- Jacks or Better
- Joker Poker
- Deuces & Joker Wild
- Kings or Better
- Joker Wild Double Up
Live Casino
- Live Casino Hold ‘Em
- Live Dream Catcher
- Live Triple Card Poker
- Speed Baccarat Live
- Live Caribbean Stud Poker
Deposits and Withdrawals
Casino Heroes offers several different options to deposit money into your account. One thing to keep in mind is that different countries will have different options available. This means that you need to look at the deposit method page and make sure that your method is on there. Another thing to keep in mind about deposits is that there isn’t a fee to put money into your account but the actual amount might be different because of currency exchange rates. Make sure you know how much you’ll actually get before you deposit so you don’t end up being surprised or disappointed. Finally, keep in mind it can take anywhere from instant to 1 working day to get your deposit in your account.
In terms of withdrawals, once you request one, it will be processed within 24 hours. The one consideration is if more verification is needed. This will make the processing time longer. Once the process is done, it can be instant or up to 5 working days to receive it. Another thing to know about withdrawals is that you need to make sure you complete the wagering requirements before you can withdraw any bonus funds. This makes the bonus money convert to actual money so you can actually withdraw it. Finally, you can usually withdraw into the same account you used to deposit money. If you want to withdraw into a different account, you might have to go through some verification steps.
Getting Help
If you need help, Casino Heroes has many different options to help ensure that all of your questions get answered. For starters, there is an extensive FAQ page. This has many different categories and several questions under each. Some of the categories are: Account, Payments, Bonus, and Technical Issues. If those don’t answer your questions, there are 3 other methods that you can use to contact them. The first one is live chat. This one is only available during certain hours but you’ll be able to chat with a representative in live time. This option can usually get your questions answered within minutes. The next method is calling. With this option, you just call the customer service number. Keep in mind, you’ll probably be on hold for awhile, but once your call is answered you should get your questions answered pretty quickly. The final option is to send an email. This option is the one that takes the longest for a response and, a lot of times, you’ll have to do a few back and forth emails before you get a definite answer. Regardless of which option you choose, the customer service reps do everything they can to ensure that you stay happy and get all of your questions and concerns taken care of!